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Consumers' Bill of Rights


So far, not one CPUC employee, or State Employee, or Federal Employee, or elected official, has been willing to publicly acknowledge the "RSA" phone number is mine, even though I am the only person on the above document who had RSA phone service. See: "RSA" Cable pair identification

In letter dated May 16, 2008 , Congresswoman Tauscher asked the FBI's San Francisco office to make a determination of whether the first number is a "2" (as I claim) or an "8" (as the phone company claims), and to respond in writing. Sadly, the FBI has refused to respond in writing, telling me to, "let it go." The same agent who told me to "let it go," also told me that I should have moved when the phone company refused to repair the phone lines. Sadly, the FBI agent doesn't understand the laws.

Congresswoman Tauscher refused to follow up on the letter, and her staff told me to contact Senator Boxer. In a letter dated January 12, 2009, I asked Senator Barbara Boxer to look at the the webpage, "A Phone Number for the President", determine the phone number is mine, and ask the president for help. As of May 24, 2009, Boxer's office has done nothing, except make excuses.

Currently, it is illegal for consumers to protect themselves when phone companies intentionally violate laws -- consumers can't see test results, or test the lines, or record conversations that would prove the phone company employees are violating laws. Because consumers can't legally protect themselves, it is human nature for phone companies to violate laws, and blame consumers for the misconduct of the phone company.

Proving the "RSA" phone number in the photograph is mine, proves the need to establish a Telecommunications Consumer's Bill of Rights.

For the past thirteen years, I have observed how the phone companies violate laws, how Commission employees refuse to do their jobs (and Answer questions on behalf of the phone comany), and how the laws make it virtually impossible for consumers to protect themselves.

Through my experiences, I believe the following telecommunications consumer's bill of rights will benefit consumers, the phone company shareholders, the phone company employees, and the Government.

This is what I propose:

  1. allow consumers to test their own phone lines, and print the test results (see: mlt testing ), using the same techniques Federal Law [47CFR section 51.319 (h)(7)(i)] currently provides for companies that resell phone service (shown below). It would be an easy matter for phone companies to give this same access to consumers. This would save the phone companies money by eliminating the need for many repair operators.

    The FCC letter to Congresswoman Tauscher shown below confirms that the above law provides pro-competitive protections to resellers of phone service, but does not apply these protections to consumers. In other words, the law is designed to prevent unfair treatment to resellers of phone service, but it does nothing to protect consumers from unfair treatment:
    FCC letter, March 5, 2008, page 1

  2. require phone company technicians to provide written documentation of problems found on phone lines, a record of the repair work required to fix the line, and a print-out of the "before and after" MLT test results. By eliminating the ability of managers to order technicians to conceal recurring problems, this would improve service, and it would improve the morale of technicians, who take pride in their jobs.

  3. show all phone calls to the phone company's toll-free customer service number on phone bills. (I repeatedly called the toll-free phone number to get listing problems fixed, but I can't prove it because AT&T refused to put corrections to the listings in writing, and would not permit me to record the calls).

  4. allow consumers the right to record all conversations with phone company employees and CPUC employees when discussing phone related issues, just as the phone company is permitted per California law 732.

  5. give consumers protections that hold phone companies accountable for internet phone directories owned by phone companies which violate the privacy of consumers who wish to keep their home addresses off of phone directories on the internet.

The Telecommunications Consumer's Bill of Rights is pro-business, pro-employee, and pro-consumer. It will save the government, consumers, and phone companies millions of dollars each year. Furthermore, the Telecommunications Consumer's Bill of Rights will make jobs easier and less stressful for honest phone company employees.


An example of a phone company that violated laws and cost phone companies and consumers billions of dollars is WorldCom. While many WorldCom employees and investors lost their life's savings, honest AT&T employees were also hurt. For example, prior to WorldCom's demise, honest AT&T employees, who could not match the high profits fraudulently reported by WorldCom were wrongfully terminated, while the AT&T employees who could match the high profits of WorldCom, kept their jobs. A Telecommunications Consumer's Bill of Rights could prevent another WorldCom type of disaster caused by phone company employees concealing problems.

There will be no downside to the above Telecommunications Consumer's Bill of Rights, except to those people who have been profiting from violations of public utility laws — namely Attorneys, corrupt Judges, expert witnesses, and a few bad phone company employees. The phone company profits would be better spent on qualified repair technicians than attornies who commit perjury — the fact that AT&T lost half of its marketshare on Woodthrush Court to Comcast proves that fact.

last edited 09/17/2010

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