Return to Intro to Listing Problems Page
The following is a chronological listing of problems with my residential phone listings:
1. 05/03/97. I learned that my business numbers were unlisted because of a letter a customer sent to me. I called 411 and found out that my residential number was also unlisted. The Pac Bell 411 operator told me that since I was an AT&T customer, I could not be listed in the Pac Bell 411. AT&T Executive Appeals Officer, JB Miller contacted me and told me that the listing problem was the fault of Pac Bell and that AT&T's legal department was going to go after Pac Bell for making my numbers unlisted. He asked me to sign and return a document which he had faxed to me. The document is on my web site.
2. 10/13/98. Customer told me that he could not get my business phone listings by calling 411. He found an old car magazine which had my business phone number. I called 411 and found out that my business numbers were unlisted and that my home address was published. My home address is not supposed to be listed. I tried to get my listings corrected by calling the 800 number. I got transferred from operator to operator for about 20 minutes and finally got disconnected. I tried calling back the 800 number, but got a message that it was after hours. I recorded my efforts on tape. On 10/14/98, I called Candy Baker at AT&T in Mesa Arizona. She said she would get my listings corrected, including my residential listing. Call was recorded and transcript is on my web site. After 5 weeks of pure hell, the listings got corrected.
3. 07/11/99. My residential number was not listed in Pac Bell 411. I tried to get listing corrected, but I could not get through to anybody in residential by calling the 800 number. Mary Brown, in the business department at Mesa Arizona, tried to help, but she too, expressed difficulty in getting through to the residential department. Transcripts are on my web site. Listing finally got corrected by calling Betty Brandel at PUC on 08/05/99, who in turn arranged a conference call with Nancy Rodriguez at AT&T. Nancy Rodriguez complained that I keep complaining about the same problem. Listings got corrected by 08/12/99 (over one month).
|Business listing issues|
Questions and Comments to JTR Publishing. (JTR@JagsThatRun.com)
You are welcome to visit my business website, JTR Publishing, for V-8 engine swap manuals and parts
Web Site Designed and Created by One
Source Graphics, Limited